Showing posts with label receptionist. Show all posts
Showing posts with label receptionist. Show all posts

Monday, 4 December 2017

December Life Update: Job Hunting and Interviews!



Hi everyone!

So, this blog has slipped again due to me being ill, busy and lazy, the usual things! I had the urge to write today just to fill in the big gap. I've been trying hard to reach my 100 books read target, but I've not done any book reviews as I've mostly been reading Manga. I can get through one of those in one to three days. I'm at 82 books now and just started a complete 20 books manga series, so hopefully, I'll make it!

 I'm still looking for a new job. I've now had four job interviews in the last two months, so my job hunting has clearly been ramped out. I'm happy as it means my new CV is working and so has all my efforts. I was kind of expecting to hear back from more places but the receptionist/admin roles are competitive.

My first interview was two weeks ago and it was for a reception and security role. Things went okay, but before the interview I'd done some research into the role and company and I'd half decided it wasn't for me. During the interview, I learnt I'd have to have army SAS security training and have to deal with threats to the building I'm working in. That could actually be any building as the company hire you out to places like banks and government buildings. The money was £10 a hour and some of the shifts were 10-12 hours long. That's not for me as my health problems wouldn't be able to cope and I don't think all the training in the world could make me confident dealing with a bomb threat!

I didn't do great at the interview anyway. Yes, I answered all the normal questions fine; Why do you want the job? What can you bring to the role? What are your strengths and weakness? Where do you see yourself in five years time? How would you deal with a angry client? Etc. I didn't make myself stand out enough. I think it didn't help that I realised the job wasn't going to be suitable for me. For the record, I never heard back.     


My second interview was over the phone and for a data entry job. I went to what I thought was the face interview but it was actually the paperwork signing! Turns out this job was based in a warehouse and documents needed to be transferred from paper to computer. I signed up for the job after making sure I could get out if needed. I also had to have some background checks and they have all been done now. I do technically have that job now and a starting date. 

Third interview was for a reception job at a small but busy manufacturing company. The interview went well but I was too chatty - my down fall! I thought I was in with a chance, as I answered all the questions well and did the two tasks fine. Though I was a bit wobbly on the phone call but it was different to what I'm use to and the second call I took was about some insurance papers which was scary! I went home feeling good about it but I didn't hear back.

Fourth interview was at my current place of work and they wanted an admin. I met all of the requirements but for one thing which was experience with databases. I do have some but it a lot. I knew the people interviewing me - one is my current manager! Things went well though and it was only 20 mins. Normally they give a building tour and talk about what the youth center does. After there's two tasks to complete as well.

I was really hoping to get this job as it would have meant that I could slot in easy and not have to worry about getting to know people and the company. A few hours after, I got the 'sorry, no' call. It had been a close thing between me and this other person but because they had more database experience then me and that was really needed for the job, they picked them. It wasn't a nice moment, but I took at as a sign that I really need to move on and find something else. 




So job number 2 - warehouse data entry, was meant to start today but then there become a complication. I phoned on Friday to say that I was keeping my current part-time job and I'd need Tuesday afternoons off to go and do that. I'd brought this up twice and been told it was okay. Now though it's not no longer and I'll need to hand my notice in and leave. I bet many people would do that without thinking but for me it's different. This new job is temp for 4 months even though there's chance of more work to follow. My current job is permanent and I do get shifts to cover. New job isn't really what I want and the money is standard, plus there's my health problems and the worry they won't support that or my long times of sick I sometimes have to have. 

It's hard not to take a job when it's offered to you, especially if you need it and the money but you know it wouldn't be suitable to you. I'm super torn and now have a new start day of Thursday and tomorrow to hand in my notice. I don't think I can do it though. To me it's not worth leaving stability for unstable. I'm not giving up nor backing away from the unknown, I'm just trying to decided what's best for me right now. The question really is can I offered not to take this job? And the answer is yes, I can be fine without this job. 

Sounds like I've made my mind up now. I just have to hope that something else comes up and I can start a new job in the new year.      


(Photos from Pixabay)

Thursday, 21 September 2017

September Life Update; Losing My Job


As a new season arrives and nature begins to change, I have to face the realty that my life is about to also under go a dramatic transformation. Come this time in two weeks, I will have lost my full time job on reception at the youth center. It's a blow I wasn't quite expecting, so I'm in shock and very emotional. 

I've been volunteering and working there for close to five years now as I started a few months after The Factory opened. Since then, I have worked with so many great people and good young people, I have passed on my skills and helped some children by being a friendly, trustworthy person who'd listen to them. I have learned so much, changed as a person and realised I could do so much more then I first thought. I love this place, it's become my second home and family. So, saying goodbye is going to be very hard.

I still have my other two part-time jobs, but that's only 8 hours a week and with future plans brewing, I need a full time job and a steady sum of money. I'm no longer going to find that at the youth centre. So, I'm facing a flash to the past in my re-joining of job hunting. However, unlike last time I'm in a far better position to get a new job. All my previous skills have advanced, I've gained lots of new skills and my confidence has improved. I don't quite feel hopeful about the future as my past is lingering but at least things might be different this time. 

I think what also is making it tougher is the fact they are going to replace me with volunteers which doesn't sit well with me. I don't think they've thought it through. Where are they going to find these volunteers all year round? They can't make them work long hours, so other staff will have to help out thus not getting their own jobs done. Who will train them and supervise the volunteers as only I have been doing it? Who will cover other receptionists holidays and sickness etc? Who will do all my other tasks? I can see it just falling apart so fast. However, it's not my problem! 

I love this quote below. It keeps me going when I'm feeling down and it reminds me that because it's not my problem it's not my worry. 

Image result for not my circus not my monkeys free to use


Sadly, my boyfriend is in the same boat. He'll be made redundant about the end of this month. So, we'll both be on the hunt for new jobs. One of my plans is for us to try and find jobs that are in the same or close by area so we can move in together. If we both get jobs close to his house, I could move in and we could see if living together really works for us. That would progress the relationship then we could look at getting a house together. But right now, just moving on and getting any kind of full time long term job is my goal, no matter where it is. Though, it's worth having a look and trying to move closer to that plan.

The hardest part of applying for jobs is all the stuff you have to physically do like writing your CV and doing cover letters. They say the best way to get an interview is to tailor them both to fit the job you are applying for and to not send out the same all the time. Which is fine, but I get tried of doing that quickly. Plus, I hate having to fill in forms! This is basically your CV that they want but they get you to expand on key parts of it and I can spend maybe 3-4 hours doing something like that. Then you have to look through all the job ads across different places and apply for ones that you know you tick all the boxes for and also some which you might not get but it's still worth applying for. 

I was told at some point that job hunting is like an actual job and it feels that way to me. I guess I should be grateful that everything is online now and it's easy to just email your CV and to type out the forms. I'd struggle if I had to hand write everything and walk around going into places to give my CV in. Though there's still no harm in that because you can get luckily. - It's not worked for me though! 

Yeah, so at the moment, I've applied for 30 jobs or there about and I've had one interview which was today. It went okay, but I'm not sure the job is suitable for me. Seemed like too much demand and pressure, which might sound odd, but I got to look after my health. I'm still waiting to hear back, so for now I'm going to look at more jobs and try and not spend any money.      


I know I'll find something eventually and I can already see how a new job would be good for me - more money, better hours, more stable. But still leaving The Factory behind is going to be tough. It made me who I am today, in a strange way and it proved that I could hold down a full time job and I'm capable of doing many different tasks. It's like there's a piece of me there now. It's just a shame they are making me move on.

At least it's going to be there still and I can go in and see everyone and maybe volunteer again if I have the time. So, that knowledge should help. I need to try harder to turn away now and think more about what I really want to do and how to get there.

I just need to stay positive.



Please check out my other blog; https://thestoryfiles.wordpress.com/

Images from Pixabay.  

Monday, 6 March 2017

March Life Update: The Many Faces Of a Receptionist




Hi readers,

Today I'm celebrating a month into my new full job. This means I now have four jobs! Luckily, they are all with the same company at the same place, but it's been keeping me very busy. So, briefly, last year, I started volunteering on reception at the youth centre. I just wanted to do more and gain some experience in the hope I could then get a second part-time just somewhere else. 

Then though, there was an opening for a zero-hours casual receptionist, just to cover the holidays and sickness of the four full and part-time receptionists. I totally aced the interview and started a few days later. The extra money was useful and I enjoyed actually getting paid for work I'd been doing for free before. 

In late December of last year, one of the part-time receptionists left. Her hours were Saturday evening; 6pm-10pm and I was asked to pick up her shifts, but now I'm contracted to work that shift permanently.  I felt a lot about this because it was steady money! And I didn't mind giving up my Saturdays because I don't do much anyway at the weekends now. 

Then a month ago, my new manager phoned me to say that the daytime receptionist had left and could I come in to do 9-3pm Monday to Friday? I agreed, but I only have a temp contract which finished at the end of this month. I'm hoping that this will turn permanent but nothing has been decided it.


Most people think that working on reception is like a 'cushy' job. All receptionists seem to do is sit behind a desk and answer phone calls, greet people, give directions, information and sit there looking pretty. Well, being a reception at a youth centre is different. I have what is the normal tasks of a receptionist and front of house, like the above, but I also do many admin tasks; signing in/out sheets, time sheet checking, register for visiting young people groups, date input, filing, money handling and the supplying of door key cards which we use throughout the building. 

To be honest, I don't mind taking on admin tasks because sometimes there are time periods were there's not much going on- mostly from 9-12. Plus, these are great skills and experience to have! I have a more to learn and add to my list though, but I enjoy learning new things, so it's fine. 

The other difference being front of house at the youth centre is that you have to deal with children, teenagers, disabled people and parents. Most receptionists just deal with adults and adult problems, but me I also have to deal with issues young people and parents might have which means my communication skills have to be top notch. I have to be able to handle anything; from an angry or upset parent making a compliant, to a child refusing to leave the building, or a teenager who has a disability and needs simple wordings. 

At this moment in time, I'm also training four volunteers to be receptionists! Even though it's hard to juggle that and my other tasks, I'm finding it fun. I love teaching and passing on my skills and knowledge. That's part of the reason I started volunteering at the youth centre in the first place. I'm training them how to deal with phone calls, greet visitors and use our database. 

Two of the volunteers are hair and beauty college students, who want some experience of reception as part of their course in case they need it. The third person is in uni and doing a health and social course, she has no real interested in reception or admin but is just here to get more hours for the completion of her uni placement. The fourth girl, reminds me of myself as she is claiming job seekers and looking for work. She wants a simple job to fit in around her daughter. She's taken to being a receptionist really well too.   


Being a receptionist isn't just all that though as I'm learning. You've also got to the flag of the ship. You are the first person people see and hear, you have to be professional and polite then friendly and chatty too - though not too chatty, no one wants to hear your personal issues or problems! Sticking with the normal topics helps; weather, traffic, lunch etc. I'm also a big representative of the youth centre, even though most people don't think about it when they are phoning to ask for information or coming in for a meeting, but I have to create the first impression with these people and get across my knowledge and passion for the company.

For my colleagues, it's a different face. I'm a listener, agony aunt, a reassurer and a bit of gossiper (which I probably shouldn't be!) I do enjoy a good chat, just not first thing in the morning as I'm still half asleep! I'm also getting use to people sounding off with me and just wanting someone to hear them out about a work or personal issues. Sometimes visitors do that too! Maybe it's my personality and nature, but I think other receptionists can relate to being these things too. 

For the people I train, I've to be teacher. I'm actually fine in this role and I'm not scare to admit to them that sometimes even I don't know what I'm doing! My teaching is very friendly, casual and hands on, which is how I like to learn myself really. However, this doesn't work for others, so one of my tasks is to write some clear instructions for how to use the phone and switchboard on Wednesday as a further aid. 

I also have to be learner myself as there's a lot more admin training I need. I'm currently learning how to check time sheets and find cover for staff. Tomorrow, I'm going to learn how to do the reception team route, which should be an easy task. I also need to learn how to do room bookings and such things. So, yeah it's a busy job! 

Anyway, I'm glad to be home tonight chilling and this Friday I'm off to my boyfriend's for a weekend at his as I'll get a small break then. I just need to survive the rest of the week!   

Thanks for reading and if you want to leave a comment please do, I'd love to hear from other receptionists! Also check out my other blog; https://thestoryfiles.wordpress.com/ Have a good week! 


Images from: https://pixabay.com a free stock photos.